VoIP phone central site/PBX is the combination of the strongest points of the traditional ISDN/PSTN communication and the GSM technology with the newest advancement of digital technology, being the VoIP center site.
Benefits and opportunities granted by VoIP central sites:
Notable limitation of phone call costs – free communication between company’s divisions.
Full integration with IVR system
Phone call transfer between company’s phones
Call center, helpline phone marketing, modern fax, call management
Possibility of using landline phone number anywhere
Compatibility with traditional phones and VoIP devices
Comprehensive itemized phone bills and statistics, live line preview
Programmable Dial Plan/ Calling Rules /Time Interval – advanced incoming and outgoing calls redirecting between internal and external lines, depending on transmitter/receiver phone numbers, lines, days of the week, days of the month, and hours.
Call redirection – transferring calls with and without a prior notification (attended transfer), call redirecting, awaiting calls management
The interactive voice menu system allows for incoming call management, as the caller is handled by a voice mail and chooses desired options using phone keyboard. The system allows for the creation of hands-off helplines, offers substantial help to call center agents, etc.
Mini Callcenter – call ordering for call center agents, regardless of target group specificity
Call recording – allows for call registration
Music on Hold – playing a chosen music track while a caller awaits servicing
Voice Mail – allows callers to leave a message to be listened to later
Call register or the so-called CDR (Call Detail Records) – detailed register of information on every call incorporating data on caller numbers, call initiation times, call durations, and payments.
Compatibility with a number of codecs: ulaw, alaw, GSM, SPECS, ADPCM, and G729
Buffer used to eliminate the Jitter effect
Outgoing call limitation
Internal numeration freedom (with regard to the number of digits)
Call HOLD option
IVR is a telecommunication system allowing for an interactive servicing of a caller. After listening to available options, the latter can choose desired options from the menu by using the keyboard of his or her phone.
IVR makes it possible to:
Select the type of desired information or service
Choose a language in which the desired information will be presented
Verify the caller via PIN number or password
Integrate and access information from databases (authorized access is also possible).
IVR is a fully integrated information system that can operate 24 hours a day and is capable of handling several calls simultaneously.
We will create a personalized project of a central site or and IVR system basing on your needs. Feel free to start cooperating with us.